Privacy Policy
Effective Date: May 1, 2026
This Privacy Policy describes how health2me Hawaii Medical Group, also referred to as health2me, “Company,” “we,” “us,” or “our,” collects, uses, discloses, and safeguards personal information, including Protected Health Information, or “PHI,” as defined under the Health Insurance Portability and Accountability Act of 1996, also known as HIPAA.
This Policy applies to information collected through our website located at www.health2me.com, through online forms, by phone, by text message, by email, through other communications with us, and in connection with our medical services, including in home medical services, home based primary care, care coordination, and related healthcare services.
By accessing or using our website or services, you acknowledge that you have read and understood this Policy. If you do not agree with this Policy, you should not use our website or services.
1. Information We Collect
We may collect personal information that you provide to us directly, including your name, date of birth, mailing address, email address, telephone number, mobile phone number, insurance information, payment information, appointment information, information submitted through online forms, information provided through phone calls, text messages, emails, or other communications, communication preferences, including SMS consent, and any other information you voluntarily provide to us.
As a healthcare provider, we may also collect PHI. PHI may include information related to your past, present, or future physical or mental health condition, the healthcare services provided to you, or payment for healthcare services.
We may also collect limited technical information when you use our website, such as browser type, device information, IP address, pages visited, and website usage data.
2. Methods of Collection
We may collect personal information and PHI when you submit information through forms on our website, request services or appointments, contact us by phone, text message, email, or other communication methods, subscribe to communications from us, make a payment or purchase, receive healthcare services from us, communicate with our care team, or provide consent to receive SMS messages.
We may also collect information through secure communications and healthcare related interactions during the course of providing medical services.
3. How We Use Personal Information
We use personal information and PHI to provide and administer our services. This may include responding to inquiries, providing customer support, scheduling, confirming, and managing appointments, coordinating and delivering medical care, providing home based primary care, private duty nursing, and related healthcare services, coordinating care with healthcare providers, specialists, hospitals, laboratories, pharmacies, imaging providers, home health agencies, insurance plans, and other care partners when appropriate, processing payments, verifying insurance coverage, performing billing and administrative functions, sending care related communications, sending appointment reminders and follow up messages, improving our website, services, and operations, complying with legal, regulatory, and healthcare obligations, and sending marketing or promotional communications where permitted by law.
With respect to PHI, we use such information only as permitted under HIPAA for treatment, payment, healthcare operations, or as otherwise authorized by you in writing.
4. SMS Communications
If you provide your mobile phone number and consent to receive text messages from health2me, we may send SMS messages related to appointments, scheduling, appointment reminders, care coordination, follow up, forms, service updates, practice related communications, and other healthcare or administrative communications related to your care or services.
Message frequency may vary. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. You may request help by replying HELP or by contacting us directly.
SMS messages may not be fully secure. We make reasonable efforts to limit sensitive information in text messages. Do not use SMS for emergencies. If you are experiencing a medical emergency, call 911.
5. SMS Consent and Mobile Information
SMS consent is not shared with third parties.
We do not sell, rent, or share SMS opt in information, mobile phone numbers, or SMS consent with third parties or affiliates for marketing or promotional purposes.
All categories listed in this Privacy Policy exclude text messaging originator opt in data and consent. This information will not be shared with any third parties.
6. Disclosure of Information
We do not sell personal information or PHI.
We may disclose personal information to third parties who perform functions on our behalf, such as payment processors, technology vendors, website service providers, scheduling systems, billing support services, and other service providers necessary to operate our website and deliver our services.
PHI will be disclosed only as permitted or required under HIPAA. This may include disclosure to healthcare providers involved in your treatment, insurance plans and entities involved in billing or payment, laboratories, pharmacies, imaging providers, hospitals, specialists, and other care partners, business associates who help us perform healthcare operations, and government, regulatory, or legal authorities when required by law.
Service providers and business associates are permitted to use information only as needed to provide services to us and must protect the information appropriately.
SMS opt in information, mobile phone numbers, and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.
7. HIPAA Compliance and Patient Rights
As a healthcare provider, we are required to maintain the privacy and security of your PHI and to provide you with a Notice of Privacy Practices. The Notice of Privacy Practices describes in greater detail your rights with respect to your PHI.
These rights may include the right to access and obtain a copy of your PHI, request an amendment to your PHI, request restrictions on certain uses and disclosures, receive an accounting of certain disclosures, request communications by alternative means or at alternative locations, and file a complaint if you believe your privacy rights have been violated.
We will not retaliate against you for filing a complaint.
If you wish to obtain a copy of our full HIPAA Notice of Privacy Practices, please contact us using the contact information below.
8. Data Retention
We retain personal information and PHI for as long as necessary to fulfill the purposes for which it was collected, provide services, comply with applicable legal and regulatory requirements, resolve disputes, maintain business records, and enforce our agreements.
9. Data Security
We implement administrative, technical, and physical safeguards designed to protect personal information and PHI against unauthorized access, use, alteration, or disclosure.
While we take privacy and security seriously, no method of transmission or storage can guarantee absolute protection.
10. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, analyze usage patterns, support website performance, and support marketing efforts.
You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
11. Your Communication Choices
You may contact us to update your contact information or communication preferences. You may opt out of SMS messages at any time by replying STOP. You may opt out of marketing emails by following the unsubscribe instructions in the email or by contacting us directly.
Even if you opt out of marketing communications, we may still contact you for healthcare, appointment, billing, administrative, or legally required purposes.
12. Changes to This Policy
We may modify this Privacy Policy from time to time. Changes will be effective when the updated Policy is posted on our website. The effective date will be revised accordingly.
13. Contact Information
For questions or concerns about this Policy, our HIPAA compliance, or our privacy practices, please contact:
health2me
PO Box 3001
Honolulu, HI 96802
Email: info@health2me.com
Phone: 808.452.0288
Website: www.health2me.com