Privacy Policy

This Privacy Policy (“Policy”) describes how health2me (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information, including Protected Health Information (“PHI”) as defined under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), in the course of operating our business, including through our website located at www.health2me.com (the “Site”) and in connection with our in-home medical services.

By accessing or using our Site or services, you acknowledge that you have read and understood this Policy and agree to its terms. If you do not agree, you should refrain from using our Site or services.

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1. Information We Collect

We may collect personal information such as your name, email address, telephone number, payment information, and any other information you voluntarily provide to us through forms, communications, and service requests. In addition, as a provider of in-home medical services, we may collect PHI, which includes information relating to your past, present, or future physical or mental health condition, the provision of healthcare to you, and payment for such healthcare services.

 

2. Methods of Collection

We collect personal information and PHI directly from you when you submit information through online forms on our Site, subscribe to newsletters or other communications, request services, or make a purchase or payment. We may also collect such information through secure communications with you during the course of providing healthcare services.

 

3. Purpose of Collection and Use of Information

We use personal information and PHI for the purpose of providing and administering our in-home medical services, including home-based primary care and private duty nursing services. Such uses include responding to inquiries, providing customer support, processing payments, coordinating and delivering medical care, and sending marketing and promotional materials where permitted by law. With respect to PHI, we use such information solely as permitted under HIPAA for treatment, payment, and healthcare operations, or as otherwise authorized by you in writing.

 

4. Disclosure of Information

We do not sell personal information or PHI. We may disclose personal information to third parties who perform functions on our behalf, such as payment processors and service providers necessary to operate our Site and deliver our services. PHI will be disclosed only as permitted or required under HIPAA, such as to healthcare providers involved in your treatment, to entities involved in billing and payment processing, or to government authorities as required by law.

 

5. HIPAA Compliance and Patient Rights

As a covered entity under HIPAA, we are required to maintain the privacy and security of your PHI and to provide you with a Notice of Privacy Practices, which describes in greater detail your rights with respect to your PHI. These rights include the right to access and obtain a copy of your PHI, request an amendment to your PHI, request restrictions on certain uses and disclosures, and receive an accounting of disclosures. You also have the right to request communications of PHI by alternative means or at alternative locations, and to file a complaint if you believe your privacy rights have been violated. We will not retaliate against you for filing a complaint.

 

6. Data Retention

We retain personal information and PHI for as long as necessary to fulfill the purposes for which it was collected, to comply with applicable legal and regulatory requirements, to resolve disputes, and to enforce our agreements.

 

7. Data Security

We implement administrative, technical, and physical safeguards that comply with HIPAA and applicable state privacy laws in order to protect personal information and PHI against unauthorized access, use, alteration, or disclosure. While we take these precautions seriously, no security measure can guarantee absolute protection.

 

8. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to improve functionality, analyze usage patterns, and support marketing efforts. You may disable cookies through your browser settings, though doing so may limit certain functionalities of the Site.

 

9. Changes to This Policy

We reserve the right to modify this Policy at any time. Changes will be effective upon posting the updated Policy on our Site, and the effective date will be revised accordingly.

 

10. Contact Information

For questions or concerns about this Policy, our HIPAA compliance, or our privacy practices, please contact:

health2me

PO Box 3001, Honolulu, HI 96802
Email: info@health2me.com
Phone: 808.452.0288

If you wish to obtain a copy of our full HIPAA Notice of Privacy Practices, please contact us using the above information.